Last updated: 19 August 2026

1. Basic Information

The website www.itscom.ba is operated by:

ITSCOM d.o.o. Gračanica
Stubo bb, 75320 Gračanica
Bosnia and Herzegovina

Phone: +387 61 238 228
Email: info@itscom.ba

By accessing and using this website, the user confirms that they have read, understood and accepted these Terms of Use.

Users who do not accept these Terms should stop using the website.

2. Purpose of the Website

The itscom.ba website is intended to present ITSCOM, its business activities and services, including:

• IT Support;
• IT Consulting;
• IT Operations;
• IT Management;
• implementation and maintenance of IT solutions;
• communication with prospective and existing clients.

The content published on the website is primarily for informational purposes.

Descriptions of services, technical information, articles and other content do not automatically constitute a binding offer or a guarantee that a particular service is suitable for every information system.

The final scope of services, price, delivery period, technical requirements and other obligations are defined in a separate quotation or agreement between ITSCOM and the client.

3. Permitted Use of the Website

Users agree to use the website lawfully and in accordance with its intended purpose.

The following activities are prohibited:

• attempting to gain unauthorised access to the website, servers or related systems;
• introducing viruses, malicious code or other harmful content;
• disrupting the operation, security or availability of the website;
• misusing the contact form;
• submitting false, misleading or unlawful enquiries;
• automatically copying or downloading content without ITSCOM’s permission;
• using website content in a manner that infringes the rights of ITSCOM or third parties.

ITSCOM may restrict access to users who breach these Terms or compromise the security of the website.

4. Submitting Enquiries

Users may submit enquiries concerning IT services or potential business cooperation through the contact form, by telephone or by email.

Users are responsible for the accuracy of the information they provide.

Submitting an enquiry does not automatically create a contractual relationship between the user and ITSCOM. A business relationship is established only after acceptance of a quotation, signing of an agreement or another clearly agreed form of cooperation.

ITSCOM reserves the right not to respond to messages that constitute spam, contain unlawful content or are unrelated to its business activities.

5. Webshop

The itscom.ba website may contain a link to the online store shop.itscom.ba.

Shop.itscom.ba is a separate website intended for the sale of products and is governed by its own:

• Terms of Use;
• Privacy Policy;
• payment and delivery terms;
• return and complaint procedures.

Purchases completed through shop.itscom.ba are not governed by these Terms of Use for the itscom.ba corporate website.

6. Intellectual Property Rights

Texts, graphics, logos, photographs, videos, website design, documents and other content are protected by copyright and other intellectual property rights.

Without prior written permission from ITSCOM, website content may not be:

• copied;
• modified;
• published;
• distributed;
• sold;
• presented as the user’s own content;
• used for commercial purposes.

Names, logos and trademarks belonging to business partners or manufacturers remain the property of their respective owners.

7. Accuracy and Availability of Content

ITSCOM makes reasonable efforts to ensure that the information published on the website is accurate, complete and up to date.

However, technical, typographical or other unintentional errors may occur. ITSCOM may amend, supplement or remove website content at any time.

The website is not guaranteed to be available continuously or without interruption. Temporary interruptions may occur due to maintenance, security updates, technical issues, hosting provider problems or circumstances beyond ITSCOM’s control.

8. External Links

The website may contain links to websites operated by business partners, manufacturers, social media platforms or other third parties.

ITSCOM does not control these websites and is not responsible for their content, availability, security or processing of personal data.

Users access external websites at their own risk and should review the applicable terms of use and privacy policies.

9. Limitation of Liability

Information published on the website is not a substitute for an individual technical analysis, security assessment or professional advice tailored to a specific information system.

ITSCOM shall not be liable for damage resulting solely from the independent application of general information published on the website without a prior professional assessment.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

10. Protection of Personal Data

Personal data submitted through the contact form, email or other communication channels is processed in accordance with the Privacy Policy available on the itscom.ba website.

11. Amendments to the Terms of Use

ITSCOM may amend these Terms from time to time due to changes in legislation, business activities, services or website functionalities.

The current version will always be published on this page together with the date of the latest update.

12. Governing Law

These Terms and the use of the website are governed by the applicable laws of Bosnia and Herzegovina.

Any dispute will first be addressed through an attempt at an amicable resolution. If this is not possible, the dispute shall be submitted to the competent court.

13. Contact

For questions concerning the website or these Terms, please contact:

ITSCOM d.o.o. Gračanica
Stubo bb, 75320 Gračanica
Bosnia and Herzegovina

Phone: +387 61 238 228
Email: info@itscom.ba