Last updated: 19 August 2026

1. Introduction

This Privacy Policy explains how ITSCOM d.o.o. Gračanica collects, uses, stores and protects the personal data of users of the www.itscom.ba website.

This Policy applies to personal data collected through:

• the contact form;
• email communication;
• telephone communication;
• business enquiries;
• technical website logs;
• cookies and similar technologies.

This Policy applies only to itscom.ba. The online store shop.itscom.ba has a separate Privacy Policy covering user accounts, orders, payments and deliveries.

2. Data Controller

The controller responsible for processing personal data is:

ITSCOM d.o.o. Gračanica
Stubo bb, 75320 Gračanica
Bosnia and Herzegovina

Phone: +387 61 238 228
Email: info@itscom.ba

For any questions concerning privacy or the processing of personal data, you may contact us using the email address above.

3. Personal Data We Collect

When you contact us through the contact form, by telephone or by email, we may collect:

• first and last name;
• company name;
• telephone number;
• email address;
• subject and content of the enquiry;
• information concerning the requested IT service;
• documents and other information that you voluntarily provide.

When you visit the website, certain technical data may be recorded automatically, including:

• IP address;
• date and time of access;
• pages visited;
• device type;
• operating system;
• browser type;
• technical errors;
• security events.

Users should not send passwords, access credentials, private keys or other highly confidential information through the public contact form.

4. Purposes of Processing

We may process personal data for the following purposes:

• responding to business and technical enquiries;
• preparing quotations;
• arranging meetings or consultations;
• providing information about our services;
• establishing business cooperation;
• performing contractual obligations;
• protecting the security of the website;
• preventing spam, fraud and misuse;
• complying with legal obligations;
• protecting ITSCOM’s legitimate interests.

Personal data may be processed on the basis of:

• steps taken at your request before entering into a contract;
• performance of a contract;
• compliance with a legal obligation;
• ITSCOM’s legitimate interests;
• consent, where consent is required.
  
  

5. Contact Form

Personal data entered into the contact form is used to process and respond to the relevant enquiry.

By submitting the form, the user confirms that the information provided is accurate and that they are authorised to provide it.

Information submitted through the contact form will not be used for promotional communications without an appropriate legal basis or the user’s consent.

6. Cookies

The itscom.ba website may use cookies required for:

• proper website operation;
• security;
• remembering user preferences;
• operation of the contact form;
• preventing misuse.

Analytics, marketing or other non-essential cookies are used only with the user’s consent where such consent is legally required.

Users may accept, reject or subsequently change their cookie preferences through the cookie settings tool, where available, or through their browser settings.

Blocking essential cookies may affect the proper functioning of certain parts of the website.

7. Who May Access Personal Data

Personal data may be accessible only to persons and service providers who need it to perform a specific task, including:

• authorised employees and associates of ITSCOM;
• hosting service providers;
• website maintenance and security providers;
• business email service providers;
• accountants, legal advisers and other professional advisers;
• competent public authorities where disclosure is required by law.

ITSCOM does not sell or rent users’ personal data.

Service providers are required to use personal data only for the agreed purpose and to apply appropriate security measures.

8. Data Retention

Personal data contained in an ordinary business enquiry is retained while communication remains active and thereafter for as long as reasonably necessary to maintain records and protect legitimate interests.

Where an enquiry results in business cooperation, personal data may be retained for the duration of the contractual relationship and thereafter for the periods required by accounting, tax and other applicable laws.

Technical and security logs are retained for a limited period necessary to protect and maintain the website.

After the applicable retention period expires, personal data is deleted, anonymised or its processing is restricted.

9. Data Security

ITSCOM applies appropriate technical and organisational security measures, which may include:

• HTTPS protection of communications;
• access restrictions;
• protection of user and administrator accounts;
• backups;
• regular system updates;
• protection against malicious software;
• recording of security events;
• contractual confidentiality obligations.

Although reasonable security measures are applied, no method of electronic transmission or data storage can be guaranteed to be completely secure.

10. User Rights

Under applicable law, users may request:

• information about the processing of their personal data;
• access to their personal data;
• correction of inaccurate data;
• completion of incomplete data;
• deletion of personal data;
• restriction of processing;
• data portability, where applicable;
• objection to processing;
• withdrawal of consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Certain personal data cannot be deleted immediately where ITSCOM is required to retain it in order to comply with legal obligations, fulfil a contract or protect legal claims.

11. Exercising Your Rights

Requests concerning personal data may be submitted to:

Email: info@itscom.ba

To prevent unauthorised access to personal data, ITSCOM may request additional information necessary to verify the identity of the person submitting the request.

Requests will be answered without undue delay and within the period prescribed by the applicable data protection legislation.

Users also have the right to submit a complaint to the Personal Data Protection Agency of Bosnia and Herzegovina.

12. External Websites

Itscom.ba may contain links to shop.itscom.ba, social media platforms, manufacturers, business partners or other external websites.

ITSCOM does not determine how independent external websites process personal data. Users should review the privacy policy of each external website before providing personal data.

13. Amendments to This Privacy Policy

ITSCOM may update this Privacy Policy due to changes in legislation, business processes, services or technology.

The current version will always be published on this page together with the date of the latest update.

14. Contact

For any questions concerning privacy and the protection of personal data, please contact:

ITSCOM d.o.o. Gračanica
Stubo bb, 75320 Gračanica
Bosnia and Herzegovina

Phone: +387 61 238 228
Email: info@itscom.ba